erek 35 Casino & Sportsbook FAQ
Users ask erek 35 about account setup, payment methods, game rules, withdrawal timelines, and account security. Questions often cluster around how to deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer; how long withdrawals take; what documents are needed for identity verification; and how to manage account settings. This page answers the most common questions so you can find answers quickly without contacting support.
We have organized the FAQ into four topic areas: account and registration, payments and transactions, game rules and markets, and security and account care. Each section contains questions and answers written in plain English. If your question is not answered here, or if you need help with a specific issue, you can open a support ticket through the erek 35 app or web interface, or read our full terms and conditions and legal notice for detailed policy information.
The answers below reflect our standard practices and policies. Withdrawal timelines, account preferences, and verification requirements may vary based on your payment method and account status. If you are new to erek 35, start with the account and registration section. If you are ready to deposit, jump to payments and transactions. If you have questions about how games work or what markets we offer, see the game rules section.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and marketsfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
Read the answers below to find information about opening an account, depositing funds, withdrawing winnings, verifying your identity, and using erek 35 features. If you need further assistance, open a support ticket or contact our team through the app.
Account and registration
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are accessing erek 35 from Jakarta, Surabaya, Bandung, Medan, or other regions in Indonesia, check your local regulations before opening an account. We maintain the right to restrict access to users in certain jurisdictions at any time.
Go to the erek 35 app or website and click "Open an account". Enter your username, email address, mobile number, and a strong password. Confirm your password and agree to our terms and conditions. Click "Create account". You will receive a verification email — click the link to confirm your email address. Next, you will be asked to upload identity documents for KYC verification. Once your identity is verified, you can link a payment method and deposit funds.
On the login page, click "Forgot your password?" Enter your email address or username. We will send you a password reset link to your email. Click the link and enter a new password. If you do not receive the email within a few minutes, check your spam folder. If you still cannot reset your password, open a support ticket through the app or contact our support team.
We require a government-issued photo ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or government letter dated within the last three months). Upload clear photos of both documents through the erek 35 app. Our verification team reviews documents within one business day in most cases. If your documents are unclear or incomplete, we will ask you to resubmit. Once verified, you can deposit and withdraw funds immediately.
Payments and transactions
Deposit minimums and maximums vary by payment method. DANA, e-wallet, mobile banking, and local payment typically have lower minimums (starting from a few thousand rupiah) and daily limits. Bank transfers via online payment, e-wallet, mobile banking, and local payment may have higher minimums and higher daily limits. online payment and e-wallet offer flexible ranges. Check the deposit page in your erek 35 account to see the exact limits for each payment method. If you need to deposit more than the daily limit, you can make multiple deposits or contact support to discuss options.
Log in to your erek 35 account and go to "Deposit". Select your preferred payment method: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or a bank account (online payment, e-wallet, mobile banking, local payment). Enter the amount you wish to deposit. You will be redirected to your payment provider's app or website to confirm the transaction. Once confirmed, the funds are credited to your erek 35 account instantly in most cases. If your deposit does not appear within a few minutes, check your payment provider's transaction history and contact support if needed.
Withdrawal requests are reviewed by our team subject to verification windows. Most requests are processed within one to two business days. During high-volume periods or around holidays like Idul Fitri and Idul Adha, processing may take longer. Once your withdrawal is approved, funds are transferred to your linked payment method (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account). The time for funds to appear in your payment account depends on your provider — typically a few minutes to a few hours. You can check your withdrawal status in the "Transactions" section of your erek 35 account.
Open the erek 35 app or website and go to "Help" or "Support". Select the category that matches your issue (account, payment, game, security, etc.). Describe your problem in detail and include any relevant information (transaction ID, payment method, error message). Submit your ticket. Our support team will review your ticket and respond through the in-app message system or email. Response times vary based on ticket volume and complexity. You can check the status of your ticket in the "My Tickets" section of your account.
Game rules and markets
RTP stands for Return to Player. It is a percentage that represents the average amount of money a slot game returns to players over a large number of spins. For example, a slot with returns an average of our welcome offer for every our welcome offer wagered over time. RTP is a long-term statistical measure and does not predict individual results. Each spin is independent and random. erek 35 slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) display their RTP in the game information section. Higher RTP does not guarantee wins — it is a measure of fairness and game design.
We offer markets on Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League, and other major tournaments. Markets include match winner, over/under goals, both teams to score, handicap, and live in-play betting. During major tournaments like Piala Asia and World Cup qualifiers, we expand our market coverage. Check the "Football" section of the erek 35 app to see upcoming matches and available markets. Live betting is available during matches — odds update in real time as the game progresses.
We offer live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger. Games are streamed from multi-camera studios with professional dealers. You can interact with dealers through a chat function and see all game action in real time. Minimum and maximum bet amounts vary by table. Live-dealer games are available throughout the day and evening. Check the "Live Casino" section of the erek 35 app to see available tables, current players, and bet limits.
Yes. We offer markets on Mobile Legends, Free Fire, PUBG Mobile, and other esports titles. Markets include match winner, map winner, and player performance bets. Esports matches are scheduled throughout the day, with major tournaments offering expanded market coverage. Check the "Esports" section of the erek 35 app to see upcoming matches and available markets. Live betting is available during matches.
Security and account care
We provide two-factor authentication (2FA) to protect your account from unauthorized access. Enable 2FA in your account settings — you will be asked to enter a code from your phone each time you log in from a new device. We also allow you to view your login history, see active sessions, and log out from other devices remotely. You can update your password, email address, and phone number at any time. If you suspect unauthorized access, change your password immediately and contact support. We do not offer account suspension or account preferences — these decisions are yours to make based on your own judgment.
Our loyalty programme rewards active users with points for deposits, wagers, and gameplay. Points accumulate in your account and can be redeemed for bonuses, free spins, or account credits. Your tier level (Bronze, Silver, Gold, Platinum) is determined by your total activity over a rolling period. Higher tiers unlock better rewards and exclusive perks. Check your loyalty status and available rewards in the "Rewards" section of your erek 35 account. Tier levels reset periodically — check the programme terms for details on reset schedules and tier requirements.